While you communicate with the user, the bot continues to help you. In the chat, you can see predicted answers. Predicted answers are answers that the bot wants to send to the user. You can click on an appropriate answer and send it immediately. This will help you respond faster.
The predicted answers will not appear if there are no dialog scripts in your bot or there are very few of it!
In each block, you can see the percentage of accuracy and confidence that this answer suits best to the context of the conversation.