To start with, watch a video that explains the main principle how to use forms and answers:

Here are the main options how you can customize an answer in a convenient way:

• If you want to add a text block in your answer to send information to your user consequently in separate messages, press “Text”:
• If you want to add an image to your answer to send a picture to your user consequently in a separate message, press “Image”:
• If you want to add a file of any kind to your answer to send, for example, technical characteristics of your product to your user consequently in a separate message, press “File”:
• If you want to add a button to guide your user to choose one reply (Text), to redirect him/her to a website (Link), to proceed to an appropriate answer (Answer) or a form (Form) in a conversation, press “Button” and proceed with an appropriate option. Some tips how to use buttons can be found in a video above.
• To add a function to an answer, press “Function” and choose an appropriate option. Read how to work with different functions in answers here:
• Redirection https://academy.odus.ai/knowledge-base/how-to-redirect-a-client-from-one-bot-to-another/
• SMS = An option to send SMS to a client if a connected phone number has an option to send SMS. Read how to setup a phone number with SMS here https://academy.odus.ai/knowledge-base/how-to-set-up-a-phone-number-via-voximplant/ or here https://academy.odus.ai/knowledge-base/how-to-set-up-a-phone-number-via-twilio/. Read how to work with voice bots here https://academy.odus.ai/knowledge-base/how-to-work-with-a-voice-bot/
• Operator https://academy.odus.ai/knowledge-base/how-to-switch-user-from-the-bot-to-operator-and-back/
• Segment https://academy.odus.ai/knowledge-base/how-to-segment-users/
• Webhook/Zapier https://academy.odus.ai/knowledge-base/connecting-services-through-zapier-webhooks