If you have little data to train the bot, you can use our Live Chat feature and collect this data directly in the bot to create scenarios further.

How to switch?

The user can be switched to an operator in two ways:

  1. Automatically.
  2. Manually.

Switching occurs automatically  when our algorithm sees that a bot cannot respond to a user. In this case, this user is transferred to Live Chat with an operator, and the bot turns off and stops responding.

Manual switching can be added to any Answer Block. To do this, you need to add the appropriate function after the answer of the bot.

How to return to the bot

If the conversation with the user is over, then you need to close this ticket. Just click on the checkmark icon next to the username, and your user will be switched back to the bot.